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Note: We will endeavour to reply to all enquiries. However, due to the reality of Pauline’s life this may not be possible.

Right of Retraction - Satisfied or Reimbursed

PaulineSolon.com allows you 30 days to return a product that you are not satisfied with. You can return the product within this time period, at your own expense, accompanied by your invoice.

We request that you send us the merchandise by registered post and that you purchase insurance with the carrier for the value of the merchandise. This is notably necessary should they lose or damage the goods. Shipping fees remain the customer’s responsibility.

The present right of return only applies to products that are returned in their original, complete packaging. Any product that has been damaged, or is in packaging that has been worn beyond simply opening the product will not be refunded.

For reimbursements:

If the product is returned within 30 days of its delivery (the post mark being proof thereof), the User will be reimbursed with a replacement product (if requested by the customer), by PayPal refund or bank transfer if payment was made by bank card, or by cheque in other cases.

Returns

Please note that shipping fees are the client’s responsibility except if the product does not conform to the description of said product or does not arrive to the customer in merchantable quality. The client is responsible for any damage done during the shipment of returned goods.

Privacy Policy

We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used by us. We will not sell or redistribute your information to anyone.

Duties and Taxes:

Import duties, taxes, etc. are not included in the product price or postage & packaging cost. These charges are the recipient’s responsibility. We suggest that you check with your country’s customs office to determine if any such levies will be imposed.